Return policy template for beauty & personal care
Template for beauty brands with hygiene exceptions, damaged items handling, and refund timelines.
Returns
Return window: We accept returns within 30 days of delivery (unless noted otherwise).
Eligibility: Items must be unused, with original packaging (and tags attached when applicable).
Exchanges: Size/color exchanges are supported when inventory is available.
Refund timeline: Refunds are issued to the original payment method after inspection.
Damaged / wrong item: Contact us within 48 hours with photos and we’ll make it right.
Hygiene exception: Opened personal care items may be non-returnable unless damaged or incorrect.
How to start a return: Use our chat widget to look up your order and submit a return in under 60 seconds.
Contact: If you have questions, reply to this chat or email support.
Auri enforces your return window and conditions automatically inside chat.