Return policy template for international orders
Template covering international returns, duties/taxes notes, carrier timelines, and exchange options.
Returns
Return window: We accept returns within 30 days of delivery (unless noted otherwise).
Eligibility: Items must be unused, with original packaging (and tags attached when applicable).
Exchanges: Size/color exchanges are supported when inventory is available.
Refund timeline: Refunds are issued to the original payment method after inspection.
Damaged / wrong item: Contact us within 48 hours with photos and we’ll make it right.
International notes: International return shipping and duties/taxes are typically non-refundable.
How to start a return: Use our chat widget to look up your order and submit a return in under 60 seconds.
Contact: If you have questions, reply to this chat or email support.
Auri enforces your return window and conditions automatically inside chat.