AI-Powered Returns & Order Tracking

Resolve Returns Inside the Chat

No portals, no tickets. Auri renders interactive order cards, exchange forms, and tracking timelines directly in chat.

Try Live DemoConnect Shopify
<60s
Avg Resolution
0
Agents Needed
50+
Free Tickets/mo
Before vs After

No More Portals. No More Tickets.

See how Auri transforms a frustrating 10-minute support experience into a 30-second conversation.

Traditional Support~10 min
Customer: I want to return my shoes
Bot: Here's our return policy: returns.example.com
Customer: Where do I go?
Bot: Visit our returns portal and enter your order #
Customer: What's my order number?
... 10 minutes later, still stuck ...
Auri~30 sec
Customer: My sneakers are too small
Order #1001
Fulfilled
Sneakers
Classic Runner Sneakers
White / Size 9 · $89.99
Socks
Cotton Crew Socks (3-Pack)
Black · $19.99
Customer: The sneakers
Exchange Created — Size 10
Sneakers
Pack & drop off at UPS within 14 days. Your new Size 10 ships once we receive the return.
Done! Return label generated.
Live Preview
9:41
Auri
Auri
Online
AI
Hi! I'm Auri. How can I help you today?
Type your message...
Auto-resolved
~30 seconds
Features

Everything Happens In-Chat

No external portals. No copy-pasting order numbers. Your customers resolve issues without ever leaving the conversation.

Order Lookup

AI identifies the customer and renders their recent orders as interactive cards with images and status.

Returns & Exchanges

Native forms for selecting return reason, new size, and submitting — all rendered inside the chat.

Shipment Tracking

Real-time tracking timeline with carrier info, progress bar, and delivery events at a glance.

Secure by Design

Declarative A2UI protocol — no code injection, only pre-approved UI components render.

Usage Dashboard

Track auto-resolved tickets, monitor costs, and see your ROI update in real-time.

2-Step Resolution

Most returns resolved in under 60 seconds. Zero human agents needed.

“We used to spend 3 hours a day on returns. Now Auri handles 90% of them automatically. Our customers love the instant resolution.”
— Shopify Store Owner, 2000+ orders/month
Pricing

Start Free. Scale as You Grow.

No credit card required. 14-day free trial on all paid plans.

Free
$0/mo

Perfect for trying Auri out

50 AI tickets/month
Order lookup & tracking
Returns & exchanges
Shopify integration
Embeddable chat widget
Get Started
Starter
$19/mo

For small stores getting started

200 AI tickets/month
Everything in Free
Usage dashboard
14-day free trial
Start Free Trial
Most Popular
Growth
$49/mo

For growing stores with volume

1,000 AI tickets/month
Everything in Starter
$0.06/extra ticket
Overage capped at $149
14-day free trial
Start Free Trial
Pro
$99/mo

For high-volume stores

3,000 AI tickets/month
Everything in Growth
$0.04/extra ticket
Overage capped at $249
14-day free trial
Start Free Trial

Ready to Automate Your Returns?

Set up in under 5 minutes. No coding required. Just connect your Shopify store and paste one line of code.

Connect Your Storeor try the demo first →